ITO Svc Delivery Cons II - Hewlett-Packard Company - Pontiac - Pontiac - ito svc delivery cons ii

Company Name:

Hewlett-Packard Company

Typically 2-5 years of relevant experience

Knowledge and Skills Required:

Typical skills include:
· Understanding of technology in direct responsibility
· (developing) General understanding of related technologies
· Customer Service
· General Project Management
· (developing) Customer/Vendor Management
· (developing) Business Analysis
· (developing) General Financial Management

Critical Competencies to Drive Business Results:

Business Execution & Performance Monitoring
Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns

Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success

Cost and Budget Management
Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement

Operations Building/Process Improvement
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency

Outsourcing Methods/Processes
Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results

Client/Customer Relationship Building
Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status

HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration

HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies

Change Management
Develops methods for supporting innovation and change across the organization

Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolutionJob: Services